Privacy Policy

Effective Date: April 4, 2025
Last Updated: April 4, 2025

EasyComplaint (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our website and services.

1. Information We Collect

1.1. Personal Information

We collect minimal personal information:

  • Email address: Collected at registration or login for account creation and authentication.

We do not collect sensitive personal information such as full names, addresses, payment data, or government IDs unless explicitly required for feature development or regulatory compliance.

1.2. Non-Personal Information

We may collect non-identifying technical information for service performance, including:

  • Browser type and version
  • Operating system
  • Device type
  • General location (e.g., country-level IP geolocation)
  • Timestamped logs of access or errors

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To authenticate your identity and grant access to your account
  • To communicate essential service-related notices (e.g., password resets, security alerts)
  • To improve platform security, reliability, and user experience
  • To comply with legal obligations

We do not use your data for targeted advertising or behavioral tracking.

3. Use of AI

EasyComplaint uses artificial intelligence (AI) to assist in generating complaint letters. While we do not store the content of your complaints, data temporarily processed during your session may be used by the AI model to complete the requested task. This data is not used for training or retained beyond the session unless explicitly saved by you.

4. Data Storage and Security

We follow industry best practices to protect your information:

  • All communication with our platform is encrypted via HTTPS
  • Your email address is stored in encrypted databases
  • Access to user data is limited to authorized personnel only
  • We regularly review our systems for vulnerabilities and apply patches proactively

5. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for marketing or advertising.

We may share limited information with third-party service providers only as necessary to operate our platform, such as:

  • Authentication providers (e.g., Auth0, Firebase)
  • Hosting and infrastructure (e.g., Vercel, AWS)
  • Payment processors (e.g., Stripe, if applicable)

These providers are bound by data protection agreements and required to maintain strict confidentiality and security.

6. Cookies and Tracking

We use cookies solely for essential functions, such as:

  • Keeping you logged into your account
  • Managing session state and authentication

We do not use cookies for tracking, remarketing, or analytics without your explicit consent.

7. Data Retention

We retain your email address and account data only as long as necessary to:

  • Maintain your account
  • Comply with legal and regulatory requirements
  • Support product security and integrity

You may request deletion of your data at any time (see Section 9).

8. Your Rights

Depending on your jurisdiction (e.g., EU, UK, California), you may have rights including:

  • Right to access: Request the data we hold about you
  • Right to correction: Request corrections to inaccurate or incomplete data
  • Right to deletion: Request the erasure of your personal information
  • Right to restrict processing: Object to or limit how your data is processed
  • Right to data portability: Request a copy of your data in a machine-readable format

To exercise any of these rights, contact us at: [email protected]

9. Data Deletion & Account Closure

You may request deletion of your account and associated data by contacting our support team at [email protected]. Upon verification, your data will be permanently removed from our systems within 30 days, except where retention is legally required.

10. International Data Transfers

If you are accessing EasyComplaint from outside the United States, please note that your data may be transferred to, stored, or processed in the U.S., where our servers are located. We take appropriate safeguards to protect your data during such transfers.

11. Children's Privacy

EasyComplaint is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we discover such data has been collected, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or business practices. When updates are made, we will revise the “Last Updated” date at the top of this page. You are encouraged to review this policy periodically.

13. Contact

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

📩 Email: [email protected]
🌐 Website: https://easycomplaint.ai

Thank you for trusting EasyComplaint to advocate for your consumer rights.